At Respite, we aim to ensure your satisfaction with our products. If you are not fully satisfied, please review our refund and returns policy below.
Eligibility for Returns
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Returns must be initiated within [specify time, e.g., 14 days] of receiving the product.
Non-Returnable Items
Certain items, such as personalized products, gift cards, and items marked as final sale, are not eligible for return.
Return Process
To start a return, ensure the product meets our eligibility criteria. Once your return is approved, you will receive instructions on how to send the product back. Customers are responsible for return shipping costs unless the return is due to a mistake on our part, such as receiving a damaged or incorrect item.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to the original payment method. Please allow time for your bank or payment provider to complete the transaction.
Exchanges
If you need to exchange an item, it must meet the same eligibility criteria as a return. Exchanges are subject to product availability.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please document the issue with photos and initiate a return as soon as possible. We will provide a replacement or refund as appropriate.
We value your satisfaction and are here to assist with any concerns regarding your order. Thank you for choosing Respite!